Privacy Policy for Harku

Introduction

Harku is a video/audio‑to‑text service. Your privacy matters to us. This policy explains what we collect, how we use it, and the choices you have when using Harku.

Information Collection and Use

We collect the following types of data to provide and improve Harku:

Account Information
- What We Collect: This includes your name, email address, and any other information you provide when creating an account.
- Purpose: Account creation, authentication, customer support.
Usage Details
- What We Collect: Interactions within the product (pages, features, timestamps), language/format preferences.
- Purpose: Product analytics, troubleshooting, fraud prevention.
Device Information
- What We Collect: Device type, OS, browser, IP (truncated/hashed where possible).
- Purpose: Security, compatibility, abuse prevention.
Cookies & Local Storage
- What We Collect: Small data files placed on your device that help us track user preferences and improve user experience.
- Purpose: Session management, remembering preferences, analytics. You can control cookies through your browser.
Payment and Billing Information
- What We Collect: Payment method token, last 4 digits, billing address (processed by our payment processor; we do not store full card numbers).
- Purpose: To process subscriptions/purchases and comply with tax/legal obligations.
Uploaded Media & Transcripts
- What We Collect: Media files you upload (video/audio), generated transcripts/subtitles/metadata.
- Purpose: To provide the transcription service. Unless you choose to keep them longer, source files are automatically deleted after a short retention window (typically 24 hours); transcripts may be retained longer so you can download them, and you can delete them anytime.

Legal Basis (EEA/UK users)

Where applicable, we process personal data on the bases of: (i) performance of a contract (providing Harku), (ii) legitimate interests (product analytics, security, preventing abuse), and (iii) consent (where required for cookies/marketing).

Data Storage and Security

We use industry‑standard safeguards including encryption in transit, access controls, and least‑privilege permissions. Despite these measures, no method of transmission or storage is 100% secure.

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

To comply with legal obligations or lawful requests.
To protect the rights, property, or safety of Harku, our users, or others.
With trusted processors (e.g., cloud hosting, payments, analytics) under data‑processing agreements.

We do not sell your personal information.

Data Retention

We retain personal data only as long as necessary for the purposes described above. Source media files are typically deleted automatically within ~24 hours unless you opt to keep them longer; account, billing, and audit records may be retained as required by law.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or export your data, object to or restrict certain processing, and withdraw consent. To exercise rights, contact us using the details below.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "effective date" at the top of this policy. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Service: Harku Email: [email protected]

By using Harku, you consent to this Privacy Policy and agree to its terms.